Adeo is the world's third-largest distributor of DIY and decoration products, with more than 30 billion euros in annual sales and 110,000 employees in 21 countries. Key group brands include Leroy Merlin, Bricoman, Obramat, Tecnomat, Obramax, Bricocenter and Weldom.

The group recently launched its Marketplace, France and Italy in 2020 and 2021 respectively, and Spain most recently at the end of 2022. It is a key pillar of an ambitious plan to transform the entire business and become the world's leading habitat platform. The Marketplace will help expand product and service offerings, improve customer experience, strengthen market positioning, and create a key revenue stream. It is a unique opportunity to be a part of the start of an innovative project, with a startup mentality.

🎯 MISSION

• Contribute to key Customer Experience initiatives, from conception to implementation.
• Support the management of internal and external stakeholders, ensuring effective communication and follow-up.
• Develop and maintain dashboards and reports (Google Sheets, Data Studio/Power BI) with metrics on NPS, incidents, and seller performance.
• Analyze performance and NPS data to identify patterns, trends, and “top offenders,” proposing actionable improvements.
• Design and conduct business experiments or hypotheses to validate initiatives and build predictive models.
• Prepare and organize reports for seller consultations, with clear insights and improvement recommendations.
• Monitor key KPIs: NPS, contact rate, incident rate, delivery times, reason share, customer satisfaction, among others.
• Identify and propose solutions to pain points in the customer journey, especially in post-sales and delivery processes.
• Generate insights that connect performance data, customer voice, and business strategy to support decision-making.

🥇 BASIC QUALIFICATIONS

Hard Skills

• Advanced proficiency in Google Sheets / Excel (pivot tables, advanced formulas).
• Knowledge of SQL (BigQuery is a plus).
• Experience with reporting tools: Data Studio or Power BI.
• Strong data analysis and statistical interpretation skills to extract clear insights.
• Interest and basic knowledge in Customer Experience, NPS, and e commerce/marketplaces.

Soft Skills

• Analytical mindset and results orientation.
• Proactivity and high energy.
• Responsibility and autonomy in task management.
• Curiosity, eagerness to learn, and process improvement mindset.
• Strong communication skills and ability to work collaboratively across teams.

The position is based in our offices in Madrid, and we can't wait for you to join our team! If you're ready to take on this challenge and make an impact, we want to hear from you!

NB: since our team is international, we would appreciate if you can apply with a CV in English version :)

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